Shipping Policy

Effective Date: 07/07/2024

1. Introduction

Welcome to firewingagsolutions, the official online store of TOP SERVICE CATERING LLC. We are committed to providing you with exceptional products, including our exclusive selection of Nike and Air Jordan shoes. This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased from our website. By placing an order with us, you agree to the terms set forth in this policy.

2. Order Processing Time

2.1. Processing Duration

  • Timeframe: Orders are processed within 2 to 4 business days.
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays).

2.2. Order Confirmation

  • Upon successful payment, you will receive an order confirmation email containing the details of your purchase.
  • If you do not receive this email within 24 hours, please check your spam folder or contact us at contact@firewingagsolutions.com.

2.3. Order Verification

  • For security purposes, we may need to verify certain information before processing your order.
  • Failure to provide accurate information may result in delays or cancellation.

3. Shipping Information

3.1. Shipping Destinations

  • Domestic Shipping: We currently ship to addresses within the United States only.
  • Exclusions: We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.

3.2. Shipping Carriers

  • We partner with reputable carriers to deliver your orders safely and promptly:
    • FedEx
    • UPS
    • USPS

3.3. Shipping Methods and Costs

  • Standard Shipping (7 to 15 Business Days):
    • Orders Over $199: Free Shipping
    • Orders Under $199: Flat rate of $7.99
  • Delivery Hours: Monday to Friday, 9:00 AM – 5:00 PM

3.4. Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your package using the carrier’s website:

4. Shipping Timeframes

4.1. Estimated Delivery Time

  • Total Delivery Time: Processing Time (2-4 days) + Shipping Time (7-15 days)
  • Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions or carrier delays.

4.2. Delayed Shipments

  • If there is a significant delay in shipment, we will contact you via email or phone.
  • We are not responsible for delays caused by events outside of our control, such as natural disasters or carrier disruptions.

5. Taxes and Duties

5.1. Sales Tax

  • A 5% sales tax will be applied to all orders, calculated at checkout based on your shipping address.

5.2. No International Duties

  • Since we only ship within the U.S., there are no international customs duties or import taxes applied.

6. Delivery Issues

6.1. Incorrect Address

  • Please ensure your shipping address is correct at the time of purchase.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you realize an error, contact us immediately at contact@firewingagsolutions.com.

6.2. Failed Delivery Attempts

  • Carriers may require a signature upon delivery.
  • After multiple failed attempts, the package may be returned to us. Additional shipping charges may apply for reshipment.

7. Damaged or Lost Items

7.1. Damaged Items

  • If your item arrives damaged:
    • Contact us within 48 hours of receipt.
    • Provide photos of the damaged packaging and product.
    • We will work with you to arrange a replacement or refund.

7.2. Lost Packages

  • If your tracking information indicates that your package was delivered but you did not receive it:
    • Verify the shipping address and check with household members or neighbors.
    • Contact the carrier for immediate assistance.
    • If the issue remains unresolved, reach out to us at contact@firewingagsolutions.com.

8. Returns and Exchanges

8.1. Return Policy

  • We accept returns within 30 days of delivery for a refund or exchange.
  • Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
  • For detailed instructions, please refer to our Return Policy.

8.2. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

8.3. Refund Processing

  • Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item.

9. Customer Support

9.1. Contact Us

  • For any questions or concerns regarding shipping, please contact our customer service team:

9.2. Response Time

  • We strive to respond to all inquiries within 24 hours during business days.

10. Policy Updates

10.1. Changes to This Policy

  • We reserve the right to modify this Shipping Policy at any time.
  • Changes will be effective immediately upon posting on our website.
  • We encourage you to review this policy periodically.

11. Compliance with Google Shopping Policies

11.1. Transparency

  • We aim to provide clear and detailed shipping information to comply with Google Shopping policies.
  • All fees, including shipping and taxes, are disclosed upfront during the checkout process.

11.2. Accurate Information

  • Product availability and shipping times are kept up-to-date to ensure accurate information is provided to our customers.

12. Conclusion

We appreciate your business and are dedicated to delivering your purchases in a timely and efficient manner. Thank you for choosing etcinap for your Nike and Air Jordan footwear needs.

TOP SERVICE CATERING LLC (firewingagsolutions)
Address: 9413 Tujunga Canyon Blvd, Tujunga, CA, 91042, US
Email: contact@firewingagsolutions.com