Privacy Policy

Effective Date: 07/07/2024

1. Introduction

Welcome to firewingagsolutions, a brand operated by TOP SERVICE CATERING LLC (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you voluntarily provide to us when you register on the website, make a purchase, subscribe to a newsletter, or contact us for support. This information may include:

  • Contact Details: Name, email address, mailing address, and phone number.
  • Account Information: Username, password, and other authentication details.
  • Payment Information: Credit card numbers, billing address, and other financial data necessary to process your payment.
  • Purchase History: Records of products you have bought from us.

2.2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • Log Data: IP address, browser type, operating system, access times, and pages viewed.
  • Device Information: Hardware model, mobile network information, and unique device identifiers.
  • Usage Data: Information about how you interact with our website, such as the features you use and the links you click.

2.3. Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. This helps us enhance your experience, analyze website performance, and provide personalized content.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1. To Provide and Maintain Our Services

  • Order Processing: To process and fulfill your orders, including sending emails to confirm your order status and shipping information.
  • Account Management: To create and manage your account, including verifying your identity and providing customer support.

3.2. To Improve Our Services

  • Analytics: To analyze usage trends and preferences to improve our website functionality and user experience.
  • Feedback: To solicit feedback and understand your needs and interests.

3.3. Marketing and Communications

  • Promotional Offers: To send you newsletters, special offers, and promotions, unless you have opted out of such communications.
  • Notifications: To inform you about changes to our services, terms, or policies.

3.4. Legal and Security Purposes

  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  • Protection: To detect, prevent, or investigate security breaches, fraud, and other unauthorized activities.

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1. Service Providers

We may disclose your information to third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).

4.3. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4.4. Protection of Rights

We may disclose your information to protect the rights, property, or safety of TOP SERVICE CATERING LLC, our customers, or others.

5. Cookies and Tracking Technologies

5.1. Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: Collect information about how you use our website.
  • Functional Cookies: Remember your preferences and settings.
  • Targeting Cookies: Deliver advertisements relevant to your interests.

5.2. Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Choices and Rights

6.1. Access and Update

You have the right to access, correct, or delete your personal information. You can update your account information by logging into your account or contacting us directly.

6.2. Opt-Out of Marketing Communications

You may opt-out of receiving promotional emails by following the unsubscribe link in those emails or contacting us at contact@firewingagsolutions.com.

6.3. Do Not Track Signals

Our website does not respond to Do Not Track signals. However, you can set your browser to refuse certain cookies.

7. Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

9. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to this transfer.

10. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of every site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Your California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete any personal information we have collected from you.
  • Right to Opt-Out: You may opt-out of the sale of your personal information.

To exercise these rights, please contact us using the information provided below.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

TOP SERVICE CATERING LLC (firewingagsolutions)
Address: 9413 Tujunga Canyon Blvd, Tujunga, CA, 91042, US
Email: contact@firewingagsolutions.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.