Refund and Returns Policy

Effective Date: [Insert Effective Date]

1. Introduction

At firewingagsolutions, the official online store of TOP SERVICE CATERING LLC, we are dedicated to providing high-quality Nike and Air Jordan shoes to our valued customers. Your satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from our website. By making a purchase, you agree to the terms set forth in this policy.

2. Return Eligibility

2.1. Timeframe for Returns

  • Return Period: You may return items within 30 days of the delivery date for a refund or exchange.

2.2. Condition of Items

  • Original Condition: Products must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2.3. Non-Returnable Items

  • Gift Cards: All gift card sales are final and cannot be returned or refunded.
  • Final Sale Items: Products marked as “Final Sale” cannot be returned or exchanged unless they are defective or damaged upon arrival.

3. Return Process

3.1. Initiating a Return

  • Contact Us: To initiate a return, please contact our customer service team at contact@firewingagsolutions.com with your order number and reason for return.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

3.2. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

  • Return Address:

     
    TOP SERVICE CATERING LLC (firewingagsolutions)
    Attn: Returns Department
    9413 Tujunga Canyon Blvd
    Tujunga, CA 91042, US

4. Refunds

4.1. Refund Processing

  • Timeframe: Refunds will be processed within 2 to 5 business days after we receive and inspect the returned item.
  • Notification: You will receive an email confirming the approval or rejection of your refund.
  • Refund Method: Approved refunds will be credited back to your original method of payment.

4.2. Late or Missing Refunds

  • Processing Times: If you haven’t received a refund after 5 business days, please check your bank account or credit card statement.
  • Contact Your Bank: Processing times may vary between financial institutions.
  • Further Assistance: If you’ve done all of the above and still have not received your refund, please contact us at contact@firewingagsolutions.com.

5. Exchanges

5.1. Exchange Eligibility

  • Defective or Incorrect Items: If you received a defective or incorrect item, please contact us within 7 days of delivery.
  • Exchange Process: To exchange an item, follow the return process outlined in Section 3 and specify the desired replacement product.

5.2. Availability

  • Product Availability: Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued.

6. Damaged or Lost Items

6.1. Damaged Items

  • Inspection Upon Delivery: Please inspect your order upon receipt.
  • Reporting Damage: If an item is defective or damaged, contact us immediately at contact@firewingagsolutions.com with photos of the damage.
  • Resolution: We will arrange for a replacement or refund at no additional cost to you.

6.2. Lost Items

  • Non-Delivery: If your tracking information indicates that your order was delivered but you did not receive it, please:
    • Verify the shipping address.
    • Check with household members and neighbors.
    • Contact the shipping carrier.
  • Assistance: If you still cannot locate your package, contact us at contact@firewingagsolutions.com, and we will assist in filing a claim with the carrier.

7. Return Exceptions

7.1. Condition Exceptions

  • Used Items: Items that have been worn, altered, or washed are not eligible for return or exchange.
  • Damaged Returns: Products returned with damage not caused by our error may be subject to a partial refund or refusal.

8. International Returns

  • Domestic Only: Currently, we only ship and accept returns within the United States.

9. Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Gift Notifications: If the item wasn’t marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

10. Policy Updates

10.1. Changes to This Policy

  • Modifications: We reserve the right to modify this Refund and Returns Policy at any time.
  • Notification: Changes will be effective immediately upon posting on our website.
  • Review Periodically: We encourage you to review this policy periodically for any updates.

11. Compliance with Google Shopping Policies

11.1. Transparency and Fairness

  • Clear Information: We strive to provide clear and comprehensive information in compliance with Google Shopping policies.
  • Customer Rights: This policy ensures that customers understand their rights regarding returns and refunds.

11.2. Accessibility

  • Easy Access: Our Refund and Returns Policy is easily accessible on our website to ensure transparency.
  • Customer Support: We are committed to assisting customers with any concerns promptly and fairly.

12. Contact Information

For any questions or concerns about our Refund and Returns Policy, please contact us:

TOP SERVICE CATERING LLC (firewingagsolutions)
Address: 9413 Tujunga Canyon Blvd
Tujunga, CA 91042, US
Email: contact@firewingagsolutions.com

13. Conclusion

Your satisfaction is important to us. We are committed to providing high-quality products and exceptional customer service. Thank you for choosing firewingagsolutions for your Nike and Air Jordan footwear needs.

By making a purchase, you acknowledge that you have read and agree to this Refund and Returns Policy.